Privacy Policy

1. Information We Collect

1.1 Personal Data You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or lead generation forms on our website
• Subscribe to our newsletter or marketing communications
• Request information about our products or services
• Contact us via email, phone, or other communication channels
• Register for events, webinars, or training sessions

This information may include:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company size, industry, location
• Communication Preferences: Preferred contact method, topics of interest
• Message Content: Any information you include in your communications with us

1.2 Automatically Collected Data

When you visit our website, we automatically collect certain information about your device and usage, including:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths
• Location Data: General geographic location based on IP address
• Referral Information: How you arrived at our website (search engine, direct link, etc.)
• Session Information: Date and time of visits, session duration

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Delivery

• Responding to your inquiries and providing customer support
• Processing requests for information about our products and services
• Providing technical assistance and troubleshooting

2.2 Marketing and Communications

• Sending marketing communications (with your consent where required)
• Informing you about new products, services, and features
• Inviting you to events, webinars, and training sessions

2.3 Website Improvement

• Analyzing website usage to improve user experience
• Understanding user interests and preferences
• Optimizing website content and functionality

2.4 Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, abuse, and security threats
• Enforcing our terms of service and legal agreements

3. Who Has Access to Your Data

3.1 Internal Access

Access to your personal data is limited to employees, contractors, and agents who need it to perform their job functions. This includes:

• Sales and customer service teams
• Marketing and communications teams
• Technical support staff
• IT and security personnel
• Management and compliance officers

3.2 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud Hosting Providers: Companies that host our website and applications
• Email Service Providers: Services that help us send emails and newsletters
• Analytics Providers: Tools that help us analyze website usage
• Customer Relationship Management (CRM) Systems: Platforms for managing customer interactions
• Payment Processors: Services that process payments (if applicable)

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Enforce our agreements
• Respond to emergencies

4. International Data Transfers

Cybozu is a Japanese company with headquarters in Tokyo, Japan. Your information may be transferred to and processed in countries other than your country of residence, including Japan and the United States.

When we transfer personal data across borders, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing services you requested
• Maintaining business relationships
• Complying with legal obligations
• Resolving disputes
• Enforcing agreements

When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a portable format

6.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your information through your account settings or by contacting us

6.3 Deletion

• Request deletion of your personal information
• We will delete your data unless we have a legal obligation to retain it

6.4 Opt-Out Rights

• Opt out of marketing communications at any time
• Manage cookie preferences through our cookie consent tool
• Opt out of certain analytics tracking

6.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: